Support & FAQ

Every morning the senior taps the big All Well button, and the family sees the time on their own devices. If no check-in comes, Nära reacts in steps. By default the senior gets a reminder at 09:30, the main contact is alerted at 10:00 and the whole family at 10:30. You can change the times in Settings › If All Well Doesn’t Come. See the manual.

A new family circle starts in setup mode, so nothing goes off while the senior’s device is being paired. Watching starts when the circle’s creator taps Start watching, or by itself the first time the senior taps All Well. Only the person who created the circle can start watching.

Tap Start a Family Circle on your own device and tap Create. A QR code appears. On the senior’s device, tap I’ve Got a QR Code, scan the code and tap Join. After that you set everything up from your own device. You invite the rest of the family with Invite Family. Nära requires you to be signed in to iCloud.

It needs iOS 17 or macOS 14. The senior uses an iPhone or iPad. The family can use an iPhone, iPad or Mac. A Mac joins with the invitation link because it can’t scan QR codes, and phone movement works on iPhone only. The app is in Swedish, English and German and follows the device language.

No. Nära has no accounts, no analytics, no ads and no servers of ours. Everything is shared only within your family circle through Apple’s iCloud, which INNOMEGA cannot access. Read the privacy policy.

It is off until the family turns it on and the senior approves it on their device. Nära then shares only the time of the most recent movement: from the senior’s iPhone, or per room from Philips Hue motion sensors. It never shares location or a movement history.

Go to Settings › Family Circle. Leave Family Circle stops alerts and news for you, and you can rejoin with the QR code or the link. Delete Family Circle (owner only) removes all photos, reminders and check-ins for everyone.

Snap a photo (or pick one from your library), tap the kind of bug it is — butterfly, beetle, bee & wasp, and so on — and the app shows that group’s species from its field guide as a photo grid, most common first, so you can compare real photos side by side. An optional “Best match” sort re-orders them by similarity to your photo. Confirm the one you found and it joins your collection with points.

Yes — entirely. BugQuest uses Apple’s on-device image analysis to compare your photo against the bundled field guide. Your photos are never uploaded anywhere. Read our Privacy Policy.

186 common European species across ten groups — butterflies, moths, beetles, bees & wasps, dragonflies, true bugs, grasshoppers, flies, and more. Most entries include a real photograph (Creative Commons, credited in the app under Me → Photo Credits), plus size, habitat, and a fun fact.

Every species has a rarity — common, uncommon, rare, or super rare — worth more points the rarer it is. Points climb you through 18 explorer ranks, from Curious Beginner all the way to Legendary Entomologist.

So it can add local flavour — like which bugs are most caught near you. You pick a province from a list (say, Dalarna or Bayern); the app never uses GPS and never knows your actual location.

That was the starting point. No accounts, no ads, no chat, no tracking, no location access — nothing is collected from anyone. A grown-up’s only job is pointing at the bug.

Completely. The whole field guide ships inside the app — identify, collect, and browse anywhere, with no connection at all.

The catch and its photo are removed from your collection, but the points you earned stay yours.

English and Swedish today, with more planned.

No. Forest Chef plays fully offline and makes no network calls at all.

No. There are no ads and no in-app purchases. There is nothing to sign up for and nothing to pay for.

No. There are no timers, no losing and no game over. Orders never expire, and the animals wait patiently.

Forest Chef is in English, Swedish, Norwegian and German, and it follows your device language. A “Read to me” button reads recipes and Forest School cards aloud with the device’s built-in voice.

Your pantry, coins, orders and cookbook are saved on your device only. They are never uploaded anywhere, so deleting the app deletes them.

Yes. Forest Chef collects no data from anyone, including children. There are no accounts, no chat, no social features and no external links in the game. It never asks for location, camera, photos, contacts or any other permission. See the privacy policy.

Three apps: Diario di Luce, the journal; Forma di Luce, the posing reference; and Schema di Luce, the lighting reference. Together they cover how to light a portrait, how to direct it and how to remember it.

The whole trilogy costs less than the two reference guides bought on their own, so Diario di Luce comes free. Your price is shown in your local App Store currency.

No. Trilogia di Luce is a one-time purchase, handled by Apple through the App Store. Buy it once and you own it. There are no subscriptions and no in-app purchases.

All three are iOS apps from the App Store. Everything ships inside each app and works without a connection. No app in the trilogy has accounts, ads or tracking.

None. None of the three apps collect, transmit, sell or share personal data, and they have no servers of their own. Journal entries, imported photos, favourites, lighting plans and preferences stay in each app’s private storage on your device. Diario di Luce’s optional place-name lookups use Apple’s Maps service, and its writing features run on Apple’s on-device AI. Each app has its own privacy policy, linked from the Trilogia privacy page.

It is where friends, family and the photographers who helped shape the apps can ask for codes. Each request is approved by hand; nothing is handed out automatically. One approval covers all three apps: you get one code per app, exactly like the bundle. Ask on the friends & family page.

App Store codes are time-limited, so redeem them in the same week the e-mail arrives. Use the iPhone and Apple Account you use the apps with. If a code has expired, e-mail jonas@innomega.se and a new one will be sent. Your name, e-mail, note and codes are kept only so they can be sent again. Nothing is shared.

Every setup pairs a top-down diagram with The build — plain-language rows for the key, fill, accent, background, and camera, written the way you’d say them on set. The portrait etching beside the diagram shows the result on a face. Tap either image to study it full screen; pinch to zoom.

No. Seven setups use no lights at all — a window, a doorway, the sky — and ten more need exactly one light. Every setup is tagged by gear, so you can search for what you own.

Named lighting plans built from your favourites — “Studio day, October”. Open one on set and swipe between setups with every build instruction in oversized type.

Completely. The entire library — all thirty setups, diagrams, portraits, glossary, and essays — ships inside the app. Nothing is downloaded, nothing is uploaded, and there are no accounts. Read our Privacy Policy.

No. Schema di Luce is a single one-time purchase — you own the whole app, and future updates are included.

No. Re-download the app from the App Store while signed in with the same Apple Account and it’s yours, free.

That’s the plan — updates are free once you own the app. If there’s a setup you’d love to see, email us.

Forty-six poses across six positions — standing, sitting, floor, leaning, walking, portrait — plus a Classical section drawn from masterworks, each with its attribution. Every pose links to similar ones, so one idea leads to the next.

Named shoot lists built from your favourites — “Julia, March 2026”. Open one during a shoot and swipe pose to pose in a full-screen player made to be glanced at on set.

Yes — search covers titles, positions, styles, and moods, and every tag in a pose’s detail view is tappable to show everything that shares it.

Completely. All illustrations and articles ship inside the app. Nothing is downloaded, nothing is uploaded, and there are no accounts. Read our Privacy Policy.

No. Forma di Luce is a single one-time purchase — you own the whole app, and future updates are included.

No. Re-download the app from the App Store while signed in with the same Apple Account and it’s yours, free.

No — every pose is an original line-art illustration. That’s deliberate: a drawing shows the structure of a pose without a model’s identity getting in the way.

Tap the New tab at the bottom, import one or more photos from your library, and add a title, notes, mood, and location. Diario di Luce reads the camera, lens, and exposure details automatically.

Yes. Open the entry, tap Edit, and adjust the Date & Time field. The date is first filled in from the photo, but anything you set by hand takes over.

No. Diario di Luce is a single one-time purchase — every feature is included, and so are future updates.

No. Re-download the app from the App Store while signed in with the same Apple Account and it’s yours, free. Restore your journal from your iPhone backup — see the backup question below.

Yes. In the mood picker tap + New, choose an emoji and a name, and it appears alongside the built-in moods.

Your photos, entries, and metadata are stored on your device — they’re never uploaded to us, and there are no accounts. (The app uses Apple’s own Maps and geocoding to turn coordinates into place names; those system services never receive your journal.) Your journal is included in your iPhone Backup — see the next question for keeping a copy safe. Read our Privacy Policy.

Your journal lives on your device, so keep iCloud Backup (or a computer backup) turned on — that way you can restore everything to a new phone if you lose or replace it. You can also export anytime: open Settings › Export. “Export Data (JSON)” creates a full backup of your entries and metadata, and “Export Diary as PDF” creates a shareable document. Use the share sheet to save either wherever you like.

Yes. The app is fully usable without AI; the AI writing features simply don’t appear on devices that don’t support on-device Apple Intelligence.

Any camera that writes standard EXIF works. When a camera records richer detail in its metadata — lens identification and colour profiles — Diario di Luce reads and displays it automatically.

It has 172 questions in seven modules. The modules cover the system, identities and talk groups, the operating modes (TMO/DMO/GMO/RMO), calls and alarms, procedure words, sea rescue cooperation, and the Swedish and NATO spelling alphabets. Each module has a guide with links to open sources and its own quiz.

It uses spaced repetition with five levels. The surer you are of a question, the longer it takes before it comes back. What you miss keeps returning until you know it. You choose how many questions to do each day. The free version allows up to ten per session, and Plus allows 5–50.

These are always free: all guides, both spelling alphabets, the number-plate reader and daily revision of up to ten questions per session. RAKELträning Plus is a one-time purchase. It adds unlimited daily revision (5–50 questions), a timed spelling quiz with a results log, and CSV export of your training log.

Point the camera at a number plate, pick a photo or type the number in. The app spells it in both the Swedish alphabet (Adam Bertil Cesar) and the NATO alphabet (Alfa Bravo Charlie) and reads it aloud. The image is processed on your device with Apple’s Vision framework. Neither the image nor the number is saved, logged or sent anywhere.

No. It is built on open, public sources and contains no real talk-group numbers, frequencies or organisation-specific programming. It is independent and has no connection to MCF (formerly MSB), the Police, Sjöräddningssällskapet or any other authority or organisation. It does not replace your instructor’s material.

RAKELträning is an iOS app for iPhone, on the App Store, and only available in Sweden. It needs no account, shows no ads, tracks nothing and works fully offline. Your quiz results, training log and repetition data stay on your device and are deleted when you remove the app. See the privacy policy.

Request your code on the student code page by 31 December 2026. Addresses ending in @student.umu.se get the code straight away. Requests from @umu.se addresses are approved by hand first, and the code usually arrives within a day. The code is personal and works once. If Plus isn’t active after you redeem it, go to Info → Återställ köp (Restore purchases) in the app.

It is a reference to Sweden’s road signs and traffic devices: all 344 signs in 19 groups, with the official sign images from Transportstyrelsen. Each sign shows the legal text from the Road Signs Ordinance (vägmärkesförordningen 2007:90), kept separate from our own plain explanation of what it means and what you should do. You can search by code (C31) or by name, save favourites, and practise with quizzes that give instant feedback and the legal reference for each answer.

These are always free: all 344 signs, all the legal text and references, the explanations, search, favourites and free daily quiz questions. Trafikkoll Plus is a one-time purchase of 49 kr. There is no subscription and no ads. It adds unlimited quizzes in every mode, including true/false. It also adds a police mode where you type the sign code yourself, as in the police training exam, smart repetition that brings back the signs you miss, and progress per group.

Trafikkoll is an iOS app for iPhone, on the App Store. It is only available in Sweden.

No. Trafikkoll works fully offline. There are no accounts, no ads and no tracking.

Nothing leaves your device. Your favourites, quiz results and repetition data are stored only on your device. They are deleted when you remove the app. The purchase of Trafikkoll Plus is handled entirely by Apple through the App Store. INNOMEGA never receives or stores payment or account details. See the privacy policy.

Request your code on the student code page with your @student.umu.se address, no later than 31 December 2026. Open the e-mail on your iPhone and tap “Lös in koden”. Redeem it on the same iPhone and Apple Account you use the app with; your Apple Account does not need your UMU address. The code is personal and works once. If no e-mail arrives within a few minutes, check your spam folder or fill in the form again, and the same code is sent again.

In the app, go to Inställningar → Återställ köp (Settings → Restore purchases). If that doesn’t help, e-mail tech@innomega.se.

You enter what happened: vehicle, place, speed, impairment, consequence and what the driver did afterwards. The app lists the traffic offences that may apply, with their elements and how certain the assessment is. It also explains which offence absorbs which, calculates the fixed fine from the Prosecutor-General’s catalogue and states what happens to the driving licence. Every step comes with its legal reference. It is made for police and law students, and for anyone who wants extra practice in traffic law.

All statute text is taken word for word from the Riksdag’s open data: the Traffic Offences Act, the Traffic Ordinance, the Penal Code and the Driving Licence Act. Fine amounts come from the Prosecutor-General’s fixed-fine catalogue. There are also twelve leading Supreme Court (NJA) cases. Quoted law is always kept separate from the app’s own explanations. Where an assessment rests on case law rather than statute, the app says so.

No. The app is educational material, not legal advice. It is independent and has no connection to Transportstyrelsen, Trafikverket, the Police, the Prosecution Authority, the courts or any other Swedish authority.

These are always free: the assessment tool, all legal text and references, the full lookup section with the fixed-fine catalogue, and the quick quizzes. Trafikjuridik Plus is a one-time purchase with no subscription. It unlocks all 50 exam-style practice cases, based on real Supreme Court and Court of Appeal rulings. Each case comes with model answers, reasoning on competing offences and case law, and a training log that tracks your results over time.

It is an iOS app for iPhone, on the App Store, and only available in Sweden. It works fully offline, with no accounts, no ads and no tracking.

The app collects no personal data. Your training log, quiz results and favourites stay on your device and are deleted when you remove the app. Purchases are handled entirely by Apple through the App Store. INNOMEGA never receives payment or account details. See the privacy policy.

Request your code on the student code page by 31 December 2026. Addresses ending in @student.umu.se get the code straight away. Requests from @umu.se addresses are approved by hand first, and the code usually arrives within a day. Redeem it on the iPhone and Apple Account you use the app with. If Plus isn’t active afterwards, go to Info → Återställ köp (Restore purchases) in the app.

KOLL is free to use. The free version includes To-dos, Reminders, Notes, a limited number of Things, the Classic theme, and iCloud sync with family sharing. KOLL Pro is a one-time in-app purchase that adds unlimited Things and all three themes, and it works with Family Sharing. Apple handles the purchase.

KOLL runs on iPhone and Mac. It needs iOS 18 or macOS 15.

Create a shared family and invite people through Messages, Mail or a link. Everyone in it sees and edits the same tasks and things. Your own items stay in your Personal space. You can switch between Personal and any shared family on the Family screen.

The owner can invite more people, remove someone, stop sharing or delete the family. Members can leave at any time from within the app.

Yes. Changes you make offline are stored on the device. They sync to your iCloud database when you are back online.

Your data is stored on your devices and in the private iCloud database of your Apple Account. INNOMEGA AB cannot read, access or recover it. KOLL has no accounts, no analytics, no ads and no tracking. See the privacy policy.

Delete the app and its iCloud data. You can remove KOLL’s data from iCloud in your device’s iCloud settings.

Finder counts purgeable space as free. That includes local Time Machine snapshots, caches and offloaded iCloud files. SpaceDisk shows the strict figure, the same one Disk Utility (and df in Terminal) reports. The menu lists both figures so you can see the difference.

SpaceDisk is free. It needs macOS 13 or later and will come to the Mac App Store.

Yes. You can show the size (“36 GB”), the percentage (“4%”) or both (“36 GB (4%)”). The app remembers your choice. The figure refreshes every 30 seconds and whenever you open the menu.

Below 15% free, an orange dot replaces the disk icon. Below 5% free, a red dot replaces it. From the menu you can open the Storage pane of System Settings or Disk Utility to clear space.

No. SpaceDisk watches only the disk macOS starts from. It does not monitor external drives or network volumes.

SpaceDisk has no Dock icon and no window. It lives in the menu bar. Add it to Login Items in System Settings and it will start with your Mac.

No. It has no accounts, no analytics and no tracking, and it makes no network connections of any kind. The only thing it stores is your display preference, on your Mac. See the privacy policy.

Yes. Core plus one is a normal starting point, and both installations in production grew that way. The only fixed rule is that Configure is not sold without Quote — a configuration that cannot become a quotation helps nobody.

You do, and it sits in a database that is yours alone. Orders export as CSV over any date range and as a paste-ready block in your ERP’s format; the catalogue exports too. Nothing is held hostage by design.

Your data leaves with you; that is the answer above. The application code is a different matter: it is our copyright, licensed for your installation. If the system has become business-critical and you want the code itself, we will discuss it, licensed to your company and not for resale.

No. Editorial content runs on the same platform, through IMX Content, on your editorial installation. Website and shop can run as two installations of the same platform, neither able to reach into the other’s data.

The database underneath handles tens of thousands of articles without flinching. What governs the sizing is concurrent traffic per application server, per installation.

From around 6 weeks after complete source material (datasheets, price lists, images) to a live configurator for the first product family. The timeline is driven above all by how quickly that material is in place.

You do. Prices, articles and rules you change yourselves in an admin tool — without calling us every time an article is added. More complex logic we build for you.

Yes. A very limited proof of concept for €2,900, to sell the idea internally or test it against your product logic. If you proceed within six months, we credit it against the build fee.

Servers in Stockholm, Oslo or Frankfurt, automatic daily backups with point-in-time recovery for the last 7 days, a data processing agreement and GDPR-compliant data handling. High availability with failover is available as an option.

You own your rule set, your article and price data and every configuration and quote. Everything can be exported as JSON/CSV/SQL/PDF at no extra cost (much of it directly by you, e.g. to use data from the system in other databases or Excel). The data always belongs to you.

The application code is covered by our copyright. Should you wish to acquire it outright after, say, two years — because by then it has become business-critical and highly customised for you — that is possible for an agreed one-off payment based on a calculation model.

Not necessarily. The configurator is entirely rule-based and runs without an AI model. If AI adds value later, e.g. for complex sizing assistance or fault diagnosis, we decide that together with you and use only locally hosted open-source models or European-hosted, GDPR-compliant services. Your product and customer data never leave Europe.